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Customize In 6 Easy Steps
Bullion patches use a combination of metallic beads, silk, velvet, and felt materials to create detailed and high-quality patches. These patches are significantly different than other types of patches, precisely because bullion patches are individually handmade by skilled artisans.
How can I customize my order on your website?
- You only have to follow 6 easy steps to get your order customized. 1. Choose your patch backing. 2. Select patch shape. 3. Select embroidery level, 50%, 75% or 100%. 4. Select border style, Merrowed or Hot Cut. 5. Input quantity and customize your patch. You have an option to upload your artwork. Click ""Browse"", it will route you to your files to select your favorite picture or you can select ""Email my Artwork Later"" from the drop-down menu if the image is not available yet. It will let you continue with the order without an attachment. You can send the file at email@example.com once your artwork becomes available. 6. Select the delivery date. Then you can proceed to Add to Cart to enter your shipping information and payment method. Click submit and the confirmation email with your order number will be sent to you right away, and you're all set!
Can I see the proof first before I pay?
- Certainly! Customer satisfaction is our ultimate goal. To achieve total customer satisfaction, we will do our best to understand our customer's requirements and meet those specifications at all times. You can send your artwork at firstname.lastname@example.org. The proof will be sent to you within an hour. We can make changes or adjustments until you are satisfied enough and ready to place your order.
Is someone available to help me with my order?
- Yes. Our friendly Customer Service is available 24/7 via live chat. It’s just at the bottom right side of your screen. You can also call us at (855) 856-4070 or (281) 533-8932 for further assistance or email us at email@example.com
How do I check the status of my order?
- You can always reach out to our Live Customer Service Associate via phones, emails, and chats to check the status of our order.
What does production time means?
- Production time refers to the period it takes to make your custom patch order in our production facility. The time is based on business days, Monday through Friday, excluding holidays.
What is the turn around time for orders?
- It takes 5-7 business days to get your order delivered to your doorstep.
What happens if there is a mistake on my order?
- When an error has been confirmed made by our production staff, we will process the remake exactly as how you originally requested minus any errors that we made at no extra cost.
How long should I wait to get a refund?
- The standard turn around time in receiving your refund is 3-5 business days. It is processed immediately but the financial institution may hold the fund for a couple of days before it's officially posted.
Can I return the product and get a full refund if I didn’t like the outcome?
- No. This is the reason why we are sending you proofs for your approval before we start the production. Approving the proof means that you agree with the design, colors, textures, etc.
Is it OK to use copyrighted or licensed material for my patch?
- We do not knowingly reproduce copyrighted material and will not accept liability for such infringement when reproducing orders. You are solely responsible for ensuring the artwork you submit does not infringe on property rights by obtaining proper permission for the reproduction of logos, trademarks and copyrighted material.
I want a custom patch, is your price the lowest of all?
- Our prices are always the lowest in the market for custom patches. Rest assured that there will be no other companies in the market that can provide the lowest price and fastest turnaround time.
How much is the shipping and handling fee?
- It's free shipping via FexEx unless you want it on an earlier date.
I need my products very urgent,how fast you can produce it?
- For most items, it will need only 3-5 days when in a rush. Depending on your items, our sales will check the schedule and get the fastest production time for you.
Will I be notified if the order has been shipped?
- You will be notified via email once the order has been shipped which includes the tracking number.
There are a lot of factories who can produce my product. Why would I choose you?
- We have plenty of reasons why customers opted to have us to produce their orders. We have rapid production time, rich in experience and professional business, experienced and friendly customer service, and strong after-sales service, ensuring the rights of the customers.
What is Pay Later option?
- Pay Later option will allow you to checkout without payment and no obligation to order. The system will not ask you to enter any bank account information as you checkout. All orders under this option are considered priority order in which the proof will be sent to you within 30 minutes after the order was placed. Our designers are ready to modify the proof as much as you want until we hit the mark of your desired design. You have an option to cancel the order under a pay later option if you didn't like the proof.
How can I process a payment if my order is under a Pay Later option?
- The easiest way to make a payment is by clicking the Proof Approval Link. Once you approve the proof, the system will route you to our payment page. You can also call or chat with our friendly customer service associate to assist you with the payment.
What are the payment methods accepted?
- You can pay using credit cards, debit cards, checks, and even PayPal.
Do you give discount for first time customers?
- We don't just give a discount for first-time customers, you can always have the 10% off every time you place an order! Just use SAVE10 coupon code upon checkout.
What if my artwork is not available yet when I placed the order. How can I send it to you?
- You can still continue placing the order if your artwork isn't available yet. Just select "Email my Artwork" from the dropdown menu and send the artwork to us whenever it's available at firstname.lastname@example.org.
What if I do not know anything about designs? Are you creative enough to help me with my artwork?
- We have expert designers who can definitely assist you in creating an artwork. Just provide your instructions on the box provided at Step 5. A proof will still be sent to you which requires your approval before we start the production.
Recent Customer Reviews
4.6 out of 5 stars (based on 2976 reviews)
Step 1 Select Patch Style
Step 7 Customize Your Patch
Note: This is just a sample preview. Art Team will review your order and send a final design for review before production starts. If any special requirements then you can mention in comment section.
Determining the size of your custom patch is simple. Input your desired sizing below and we will automatically calculate it for you.
Please note: We will round up the measurement to the nearest half-inch!
Your Patch Size: 0.00
This is for pricing purposes only.
Preferred File Type for Better Quality Product: AI, EPS, PSD, PDF
Step 8 Select Delivery Date
Choose Your Guaranteed Delivery Date:
Review Order Details
Product: Bullion Patches
Total Quantity: 0
Total Amount: $0.00 (All Inclusive)